For Current Clients

Your Policy. Your Needs. We’re Here to Help.

Need to update your policy, request documents, or make a change to your insurance? Submit your service request below, and our team will help you with the next steps.

Start a Service RequestCall (818) 484-8798

How can we help?

Choose a request type

Pick the option that fits and we’ll take you to the form with it selected.

Service request

Send us your request

Tell us what you need and a member of our team will follow up. If you need something by a certain date, let us know in the form, or give us a call.

Prefer to talk?(818) 484-8798Monday–Friday, 9 AM–5 PM Pacific Time

Prefer email?service@sourfazianagency.com

Requesting a certificate of insurance? Include the certificate holder’s name and address and any wording your landlord, lender or client requires.

Need to report a claim? Start with claims help.

Important: Policy Change Authorization

Submitting this form allows our office to review your request and contact you about the next steps. It does not authorize or complete a change to your insurance policy. For changes requiring authorization, signed approval from the primary named insured must be received before we proceed. Additional documentation may be required.

Step 1What do you need?

Signed approval required: this is a change to your policy. Before it can be processed, our office will contact you to get signed approval from the primary named insured through our electronic signature process.

For example, “auto policy” or “2019 Honda Civic.” No policy numbers needed.

Include any wording your landlord, lender or client requires. Please don’t include Social Security numbers, driver’s license numbers, or bank or card details.

This is the date you’d like the change to start. The change is not made until it is processed.

Cancellations follow our office’s cancellation and authorization procedures. We’ll contact you about next steps, and signed approval from the primary named insured must be received before a cancellation can be processed. Submitting this form does not itself cancel your policy.

Please don’t include Social Security numbers, driver’s license numbers, or bank or card details.

Step 2Your contact information

Step 3Review and send

Thank you! Your service request has been submitted successfully. Our team will review your request and contact you if additional information or signed authorization is required. Please note that submitting this form does not itself change or cancel your policy. If you need immediate assistance, please call our office at (818) 484-8798 during business hours.

After you submit

What happens next?

Here’s how our office handles a service request once it reaches us.

  1. 1

    We review your request

    A member of our team reviews what you sent and the policy it relates to.

  2. 2

    We contact you if anything else is needed

    If we need more information or signed authorization, we’ll reach out by phone or email.

  3. 3

    Signed approval comes first

    For changes requiring authorization, signed approval from the primary named insured must be received before we proceed. We request it through our electronic signature process.

  4. 4

    We confirm the outcome

    When applicable, we’ll let you know once your request has been completed.

Please note: a typed name, an email, a form submission or a checked box is not signed approval.

Questions about your coverage? Let’s talk.

Need help with a request, or is it urgent? Call the office during business hours and a member of our team will help you with the next steps.

Call (818) 484-8798Email our service team

Julia Sourfazian Insurance Agency

5711 Lankershim Blvd Ste 101, North Hollywood, CA 91601

(818) 484-8798 · service@sourfazianagency.com

Monday–Friday, 9 AM–5 PM Pacific Time

CA License #0I57275